Frequently Asked Questions

Everything you need to know about your shopping experience at Cerakey.

What shipping methods do you offer?

We provide standard and expedited shipping options across the globe. Delivery times vary by location, typically ranging from 5 to 12 business days for standard international shipping.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a shipping label.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

Are your products covered by a warranty?

Yes, all Cerakey products come with a one-year limited warranty covering manufacturing defects. This does not include damage caused by accidents or improper use.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I modify or cancel my order after it has been placed?

Orders can be modified or cancelled within 12 hours of placement. After this window, the order may have already entered the fulfillment process and cannot be changed.