Returns & Exchanges

At Cerakey, we want you to be completely satisfied with your ceramic keycaps and accessories. If you are not happy with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the items in their original ceramic-grade protective packaging to ensure they are not damaged during transit.

3

Ship the Items

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

4

Receive Refund or Exchange

Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing